Terms of Service
Effective Date: 21/4/2025
These Terms of Service (“Agreement”) constitute a legally binding agreement between you (“User”, “Customer”, “Restaurant Owner”, or “Vendor”) and WADY LLC, a limited liability company organized and existing under the laws of the State of Qatar (“WADY”, “we”, “us”, or “our”), governing your access to and use of our software platform, website, mobile applications, and related services (collectively, the “Service”).
By accessing or using the Service, or by clicking “I Agree” (or similar language), you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy, whether or not you are a registered user of the Service.
IMPORTANT NOTICE: THIS AGREEMENT INCLUDES A MANDATORY ARBITRATION CLAUSE AND CLASS ACTION WAIVER. BY ACCEPTING THIS AGREEMENT, YOU AGREE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR JURY TRIAL.
1. The WADY Service
WADY provides a digital platform enabling professionals in the foodservice and hospitality sector (“Restaurant Owners”) to communicate with and place purchase orders (“Orders”) to suppliers and distributors of foodservice products (“Vendors”). Vendors, in turn, receive and manage Orders via WADY’s software application. WADY may also provide express logistics services, where applicable, to facilitate the timely delivery of Orders.
1.1 Eligibility
This Agreement constitutes a binding contract between you and WADY. You may only use the Service if you are legally competent to form binding contracts under the applicable laws of the State of Qatar or your country of residence. The Service is not intended for use by individuals under the age of 18 or by those prohibited from using the Service under applicable law.
By using the Service, you represent and warrant that:
(a) you are at least 18 years of age;
(b) you possess the legal right and authority to enter into this Agreement; and
(c) your access and use of the Service is in compliance with all applicable laws and regulations.
1.2 Limited License
Subject to compliance with this Agreement, WADY grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for its intended purpose. All rights not expressly granted herein are reserved by WADY. WADY reserves the right to suspend or terminate your access at any time for any reason or no reason, at its sole discretion.
1.3 User Accounts
To access certain features of the Service, you must register for an account (“User Account”). You agree to provide accurate, complete, and up-to-date information during registration and to maintain such information thereafter. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your User Account.
If you are registering on behalf of a company or organization, you represent and warrant that you are authorized to bind that entity to this Agreement. In such cases, the term “you” refers to both you as an individual and the entity you represent.
You agree to notify WADY immediately upon becoming aware of any unauthorized use or breach of security related to your User Account. WADY is not liable for any loss or damage arising from your failure to comply with this provision.
1.4 Prohibited Activities
You shall not, directly or indirectly:
Use the Service for any unlawful purpose or in violation of any applicable local or international laws;
Access or use the Service for the purpose of copying, scraping, or aggregating content, including by using automated tools such as bots, spiders, or offline readers;
Introduce any viruses, malware, or other harmful code to the Service;
Attempt to breach or circumvent any security or authentication measures;
Impersonate any individual or entity or misrepresent your affiliation with any person or organization;
Interfere with or disrupt the proper functioning of the Service or attempt to gain unauthorized access to the systems or networks connected to the Service;
Use the Service for commercial solicitation without WADY’s express written consent.
Violation of any of the foregoing may result in immediate termination of your User Account and access to the Service, without liability or prior notice.
1.5 Modifications and Service Availability
WADY reserves the right to modify, suspend, or discontinue the Service or any features or functionalities thereof at any time, with or without prior notice. WADY shall not be liable for any modification, suspension, or discontinuance of the Service or any part thereof.
1.6 Disputes Between Users
You are solely responsible for your interactions with other Users, including but not limited to Restaurant Owners and Vendors. WADY does not supervise or control such interactions and assumes no liability for disputes arising therefrom. While WADY may, at its sole discretion, monitor disputes, it is under no obligation to do so.
1.7 Geographic Scope
The Service is primarily intended for Users located within the State of Qatar. WADY makes no representation that the Service is appropriate or available for use in other jurisdictions. Users who access the Service from outside Qatar do so on their own initiative and are solely responsible for compliance with applicable local laws and regulations, including import/export controls.
1.8 Independent Relationship with Vendors
WADY is an independent service provider and is not a party to any transaction, contract, or commercial arrangement between Restaurant Owners and Vendors. WADY disclaims all liability arising from or related to any such transactions, including but not limited to product quality, pricing, delivery terms, or fulfillment. Vendors are not agents or affiliates of WADY, and no partnership, joint venture, or agency relationship is intended or created by this Agreement.
1.9 Communications
By providing your email address and/or telephone number to WADY, you consent to receive communications from WADY, including service-related notices and marketing offers. You may opt out of marketing communications at any time, but you may continue to receive essential notifications related to your account and the Service.
WADY LLC – TERMS AND CONDITIONS
2. User Content
Certain functionalities within the services provided by WADY LLC ("WADY" or "Company") allow users ("Users") to submit, post, upload, display, or otherwise make available various types of content, including but not limited to profile details, order information, product data, images, comments, questions, and other content (collectively referred to as "User Content").
By submitting or making available any User Content through WADY's services, you hereby expressly grant to WADY a non-exclusive, royalty-free, fully paid-up, sublicensable, transferable, perpetual, irrevocable, and worldwide license to use, reproduce, modify, adapt, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and create derivative works from such User Content, including any name, likeness, and voice contained therein, in any manner and through any media now known or hereafter developed, for any purpose related to the operation, promotion, and improvement of the Service and WADY’s business.
By way of illustration, WADY may utilize your User Content to analyze market trends and generate aggregated summary reports based on your order activity.
You further grant each user of the Service a limited, non-exclusive license to access your User Content through the Service and to utilize, reproduce, distribute, display, and perform such User Content as permitted under the functionality of the Service and in accordance with this Agreement. For instance, Vendors’ product information may be made accessible to business clients such as Restaurant Owners.
Representations and Warranties Related to User Content:
By making User Content available, you represent and warrant that:
● You have secured all necessary rights, licenses, consents, and permissions to make such content available and to grant the licenses described above.
● You have obtained the written consent of every identifiable individual featured in the User Content, where applicable.
● The User Content does not and will not infringe any intellectual property rights, privacy rights, publicity rights, or any other legal or moral rights of any third party.
● The User Content is truthful and accurate to the best of your knowledge.
● You understand and agree that WADY acts solely as a passive conduit for the distribution of User Content and assumes no liability for such content, including but not limited to its legality, accuracy, or appropriateness.
3. Proprietary Rights
Except for User Content, all elements of the Service and the content therein, including but not limited to software, design, graphics, logos, illustrations, text, images, photographs, videos, audio, music, and data (collectively, “WADY Content”), are the sole and exclusive property of WADY LLC or its licensors. All associated intellectual property rights are reserved.
No license or right is granted to you by implication, estoppel, or otherwise under any intellectual property right of WADY or any third party, except as expressly provided in this Agreement. Any unauthorized use, reproduction, modification, or distribution of the WADY Content is strictly prohibited.
4. Risk of Loss
All products purchased through the WADY platform are delivered by or on behalf of the respective Vendor, unless otherwise expressly handled by WADY through its logistics services. Title and risk of loss of the products shall pass directly from the Vendor to the purchasing Restaurant Owner. WADY disclaims any liability associated with such risk of loss.
5. WADY Logistics Services
WADY may provide optional logistics and delivery coordination services (“WADY Logistics”) between Vendors and Restaurant Owners. When such services are engaged, the following terms shall apply:
5.1 Product Delivery
If the designated recipient is unavailable at the specified delivery address, the order shall not be redirected. The Restaurant Owner assumes all legal and financial responsibility for providing an accurate and valid delivery address.
5.2 Product Returns
Return policies are governed solely by the individual Vendor’s terms. WADY is not liable for any disputes or claims arising from such return policies.WADY LLC shall not be held responsible or liable for any losses, refunds, damages, or disputes arising from the return or quality of products delivered by Vendors, which are subject solely to the individual Vendor’s policies.
5.3 Payment Obligations
If prepayment is required by the Vendor for order fulfillment, the Customer agrees to reimburse WADY the corresponding amount upon delivery.
5.3.1 Payment Methods
Accepted payment methods include:
● Cash on Delivery (COD)
● Bank Transfer
5.4 Service Parameters
● Standard waiting time at pick-up/drop-off locations: 10 minutes
● Estimated delivery time within malls: 25 minutes
● Daily limit per account (same city): 5 deliveries
● Daily limit per account (cross-Qatar): 3 deliveries
● Each consecutive pick-up is treated as a separate delivery
● Same Qatar delivery pricing applies only if delivery occurs while the van is already operating in that Qatar for the same account
5.5 Additional Charges
● In-mall drop-off: QAR 25 (subject to approval)
● Time exceeded beyond the communicated delivery window: QAR 30 per 30 minutes (or part thereof)
● Deliveries outside business hours (9:00 AM – 7:00 PM): QAR 20 per additional hour
● Express deliveries requested with less than one week’s notice are subject to availability and:
○ Minimum order value for express delivery: QAR 50
5.6 Modifications to WADY Logistics
WADY reserves the right, upon thirty (30) days' notice, to modify or discontinue the WADY Logistics service or to adjust its pricing or usage limits. WADY may suspend or terminate access to WADY Logistics services at any time, with or without notice, including in response to violations of these Terms.
5.7 Payment Terms
Unless otherwise agreed in writing, all payments for WADY Logistics services are due fifteen (15) calendar days from the date of invoice.
5.8 Service Availability Disclaimer
WADY LLC shall make reasonable efforts to ensure the continuous availability and functionality of its logistics and digital platforms. However, WADY LLC does not guarantee uninterrupted access to the Services and disclaims all liability for any downtime, system errors, or service disruptions due to maintenance, upgrades, or unforeseen technical issues.
This version has been adapted for use by WADY LLC and rewritten using formal legal language suitable for contractual agreements. Let me know if you'd like it as a downloadable file or if you want it reviewed for compliance in a specific jurisdiction.
6. EMAIL AND TEXT MESSAGING
By using the Service to transmit email or SMS communications to other Users, you represent and warrant that you possess all necessary rights and authorizations to do so and that your use of the Service for such purposes complies with all applicable laws, regulations, and industry standards. This includes, but is not limited to, compliance with all notice, consent, and consumer choice requirements under applicable laws in the State of Qatar and elsewhere.
7. PRIVACY
WADY is committed to protecting your privacy. Our collection and use of personal data in connection with the Service is governed by our Privacy Notice, which you should review to understand our data practices.
8. SECURITY
WADY takes reasonable measures to safeguard the integrity and security of your personal information. However, you acknowledge that no security system is impenetrable and that we cannot guarantee that unauthorized third parties will not access your personal information for unlawful purposes. You provide such information at your own risk.
9. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless WADY, its affiliates, officers, directors, employees, agents, licensors, and representatives from and against any and all claims, liabilities, damages, losses, obligations, costs or expenses (including reasonable attorneys’ fees) arising out of or relating to: (i) your access to or use of the Service; (ii) your breach of any term of this Agreement; (iii) your violation of any third-party rights, including without limitation any intellectual property, privacy, or proprietary rights; (iv) your violation of any applicable law or regulation; (v) any content or data transmitted through your account; (vi) your willful misconduct; or (vii) any unauthorized use of your account credentials.
10. NO WARRANTY
The Service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. To the fullest extent permitted under applicable law, WADY disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. WADY makes no representations or warranties that the Service will be uninterrupted, error-free, or free of harmful components. You use the Service at your own risk.
WADY does not guarantee the accuracy, reliability, or completeness of any content accessed through the Service. Furthermore, WADY shall not be liable for any third-party products or services advertised through the Service or for any transactions entered into between Users and third-party vendors.
11. LIMITATION OF LIABILITY
To the fullest extent permitted under applicable law, WADY and its affiliates, directors, officers, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages, including but not limited to loss of profits, goodwill, data, or other intangible losses, arising from or related to your use of the Service.
WADY’s total liability to you for all claims arising under or related to this Agreement shall not exceed the amount paid by you to WADY for the Service in the twelve (12) months preceding the event giving rise to the claim or QAR 365.00 (three hundred sixty-five Qatari Riyals), whichever is greater.
This limitation applies to all causes of action, whether arising in contract, tort, negligence, strict liability, or otherwise, even if WADY has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by applicable law.
12. MOBILE APPLICATIONS
WADY may provide access to the Service through mobile software applications ("Mobile Applications"). To use these Mobile Applications, you must possess a compatible mobile device. WADY does not warrant that the Mobile Applications will be compatible with your device.
You may incur mobile data charges while using the Mobile Applications. You are solely responsible for such charges. WADY grants you a limited, non-exclusive, non-transferable, revocable license to use the Mobile Applications solely in connection with your WADY User Account and in accordance with the terms of this Agreement.
You agree not to (i) modify, disassemble, decompile, or reverse engineer the Mobile Applications, except as expressly permitted by applicable law; (ii) distribute, sublicense, lease, rent, or transfer the Mobile Applications to third parties; (iii) copy the Mobile Applications; (iv) bypass or interfere with security-related features; or (v) remove proprietary notices.
You acknowledge that WADY may release updated versions of the Mobile Applications and may automatically update the version you are using. You consent to such automatic updates. The Mobile Applications are licensed, not sold, and WADY retains all ownership and intellectual property rights.
Any transfer of rights not expressly authorized in this Agreement shall be void. All rights not expressly granted are reserved by WADY LLC.
13. GENERAL
13.1 Assignment.
This Agreement, along with any rights and licenses granted herein, may not be transferred or assigned by the User without the prior written consent of WADY LLC. Any purported assignment in violation of this clause shall be null and void. WADY LLC may freely assign or transfer this Agreement without restriction.
13.2 Notification Procedures and Amendments.
WADY LLC may provide notifications, whether required by law or otherwise, to the User via email, written notice, hard copy correspondence, or through the posting of such notice on WADY LLC's website or mobile application, at its sole discretion. WADY LLC reserves the exclusive right to determine the form and method of providing notifications to its Users, provided that Users may opt out of certain methods of notification as described in this Agreement. WADY LLC shall not be liable for any automatic filtering that may be applied to email notifications by the User or their network service provider. WADY LLC may, at its sole discretion, revise or update the terms of this Agreement periodically. In the event of any material modification to this Agreement, WADY LLC shall update the "last modified" date and notify Users accordingly. Continued use of the Services after any changes shall constitute acceptance of the revised terms. Should the User disagree with any updated or revised terms, the User must discontinue use of the Services immediately.
13.3 Entire Agreement and Severability.
This Agreement, including any supplemental terms or agreements entered into between the User and WADY LLC in connection with the Services, constitutes the entire agreement between the parties and supersedes all prior understandings. If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the enforceability of the remaining provisions. Notwithstanding the foregoing, in the event that the class action or jury trial waiver is found to be unenforceable, the arbitration agreement shall be deemed unenforceable in its entirety.
13.4 No Waiver.
No waiver of any provision of this Agreement shall be deemed a continuing waiver or a waiver of any other provision. The failure of WADY LLC to assert any right or enforce any provision under this Agreement shall not constitute a waiver of such right or provision.
13.5 Contact Information.
For any inquiries regarding this Agreement, the User may contact WADY LLC at: contact@wady.qa
13.6 Termination. (i) Either Party may terminate this Agreement by providing the other Party with thirty (30) days' prior written notice. (ii) Upon the expiration of the termination notice period, each Party shall immediately cease using the other Party's intellectual property, including but not limited to software and hardware, and shall return or irreversibly delete any such materials, certifying such deletion in writing. (iii) Any outstanding payments due under this Agreement shall be settled within fifteen (15) days of the invoice due date.
13.7 Dispute Resolution (Arbitration Clause)
Any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, interpretation, breach, or termination, shall be finally resolved by arbitration under the rules of the Qatar International Court and Dispute Resolution Centre (QICDRC). The seat of arbitration shall be Doha, Qatar, and the language of the proceedings shall be English. The decision rendered by the arbitrator(s) shall be final and binding upon the parties.
13.8 Force Majeure
Neither party shall be held liable for any failure or delay in performance under this Agreement if such failure or delay is caused by acts of God, war, government action, labor conditions, pandemics, earthquakes, fire, flood, or any other cause beyond the reasonable control of the affected party. Obligations so suspended shall be resumed as soon as reasonably possible after the cessation of the Force Majeure event
13.9 Governing Law
This Agreement shall be governed by and construed in accordance with the laws and regulations of the State of Qatar, without regard to its conflict of law rules.
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14. CONFIDENTIALITY
The User, including its employees, agents, and representatives, agrees not to directly or indirectly disclose any confidential or proprietary information of WADY LLC to any third party during the term of this Agreement and thereafter. A breach of this clause shall entitle WADY LLC to immediately terminate this Agreement for cause and pursue all legal remedies available under the laws of the State of Qatar.
14.1 Exclusions from Confidentiality Obligations.
The obligations under Clause 14 shall not apply to information which the receiving Party can demonstrate by documentary evidence:
14.1.1 Was already publicly available at the time of disclosure or subsequently becomes publicly known through no wrongful act of the receiving Party;
14.1.2 Was in the receiving Party's possession without restriction prior to the disclosure;
14.1.3 Is lawfully disclosed to the receiving Party by a third party without breach of any confidentiality obligation;
14.1.4 Is independently developed by the receiving Party without use of or reference to WADY LLC’s confidential information.
14.2 Legal Disclosure.
Nothing in this Agreement shall prevent the receiving Party from disclosing Confidential Information if required to do so by order of a competent court, applicable law, regulation, or governmental authority. Where lawful and practicable, the receiving Party shall provide prompt notice to WADY LLC prior to any such disclosure to allow WADY LLC to seek protective measures.
14.3 Equitable Relief.
The Parties agree that monetary damages may be inadequate to compensate WADY LLC for any breach of confidentiality. Accordingly, WADY LLC shall be entitled to seek injunctive relief and other equitable remedies for any actual or threatened breach without the requirement of proving special damages.
14.4 Definition of Confidential Information.
"Confidential Information" shall include, without limitation, all business methods, customer and supplier information, pricing structures, financial data, trade secrets, and any other proprietary or non-public information relating to the operations or business of WADY LLC.
15. LEGAL DOCUMENTS
The User hereby authorizes WADY LLC to share its legal documentation, including but not limited to Trade Licenses and Tax Registration Numbers (TRN), with relevant vendors or third parties for the purposes of establishing new commercial accounts or partnerships within the State of Qatar
Terms of Service
Effective Date: 21/4/2025
These Terms of Service (“Agreement”) constitute a legally binding agreement between you (“User”, “Customer”, “Restaurant Owner”, or “Vendor”) and WADY LLC, a limited liability company organized and existing under the laws of the State of Qatar (“WADY”, “we”, “us”, or “our”), governing your access to and use of our software platform, website, mobile applications, and related services (collectively, the “Service”).
By accessing or using the Service, or by clicking “I Agree” (or similar language), you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy, whether or not you are a registered user of the Service.
IMPORTANT NOTICE: THIS AGREEMENT INCLUDES A MANDATORY ARBITRATION CLAUSE AND CLASS ACTION WAIVER. BY ACCEPTING THIS AGREEMENT, YOU AGREE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR JURY TRIAL.
1. The WADY Service
WADY provides a digital platform enabling professionals in the foodservice and hospitality sector (“Restaurant Owners”) to communicate with and place purchase orders (“Orders”) to suppliers and distributors of foodservice products (“Vendors”). Vendors, in turn, receive and manage Orders via WADY’s software application. WADY may also provide express logistics services, where applicable, to facilitate the timely delivery of Orders.
1.1 Eligibility
This Agreement constitutes a binding contract between you and WADY. You may only use the Service if you are legally competent to form binding contracts under the applicable laws of the State of Qatar or your country of residence. The Service is not intended for use by individuals under the age of 18 or by those prohibited from using the Service under applicable law.
By using the Service, you represent and warrant that:
(a) you are at least 18 years of age;
(b) you possess the legal right and authority to enter into this Agreement; and
(c) your access and use of the Service is in compliance with all applicable laws and regulations.
1.2 Limited License
Subject to compliance with this Agreement, WADY grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for its intended purpose. All rights not expressly granted herein are reserved by WADY. WADY reserves the right to suspend or terminate your access at any time for any reason or no reason, at its sole discretion.
1.3 User Accounts
To access certain features of the Service, you must register for an account (“User Account”). You agree to provide accurate, complete, and up-to-date information during registration and to maintain such information thereafter. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your User Account.
If you are registering on behalf of a company or organization, you represent and warrant that you are authorized to bind that entity to this Agreement. In such cases, the term “you” refers to both you as an individual and the entity you represent.
You agree to notify WADY immediately upon becoming aware of any unauthorized use or breach of security related to your User Account. WADY is not liable for any loss or damage arising from your failure to comply with this provision.
1.4 Prohibited Activities
You shall not, directly or indirectly:
Use the Service for any unlawful purpose or in violation of any applicable local or international laws;
Access or use the Service for the purpose of copying, scraping, or aggregating content, including by using automated tools such as bots, spiders, or offline readers;
Introduce any viruses, malware, or other harmful code to the Service;
Attempt to breach or circumvent any security or authentication measures;
Impersonate any individual or entity or misrepresent your affiliation with any person or organization;
Interfere with or disrupt the proper functioning of the Service or attempt to gain unauthorized access to the systems or networks connected to the Service;
Use the Service for commercial solicitation without WADY’s express written consent.
Violation of any of the foregoing may result in immediate termination of your User Account and access to the Service, without liability or prior notice.
1.5 Modifications and Service Availability
WADY reserves the right to modify, suspend, or discontinue the Service or any features or functionalities thereof at any time, with or without prior notice. WADY shall not be liable for any modification, suspension, or discontinuance of the Service or any part thereof.
1.6 Disputes Between Users
You are solely responsible for your interactions with other Users, including but not limited to Restaurant Owners and Vendors. WADY does not supervise or control such interactions and assumes no liability for disputes arising therefrom. While WADY may, at its sole discretion, monitor disputes, it is under no obligation to do so.
1.7 Geographic Scope
The Service is primarily intended for Users located within the State of Qatar. WADY makes no representation that the Service is appropriate or available for use in other jurisdictions. Users who access the Service from outside Qatar do so on their own initiative and are solely responsible for compliance with applicable local laws and regulations, including import/export controls.
1.8 Independent Relationship with Vendors
WADY is an independent service provider and is not a party to any transaction, contract, or commercial arrangement between Restaurant Owners and Vendors. WADY disclaims all liability arising from or related to any such transactions, including but not limited to product quality, pricing, delivery terms, or fulfillment. Vendors are not agents or affiliates of WADY, and no partnership, joint venture, or agency relationship is intended or created by this Agreement.
1.9 Communications
By providing your email address and/or telephone number to WADY, you consent to receive communications from WADY, including service-related notices and marketing offers. You may opt out of marketing communications at any time, but you may continue to receive essential notifications related to your account and the Service.
WADY LLC – TERMS AND CONDITIONS
2. User Content
Certain functionalities within the services provided by WADY LLC ("WADY" or "Company") allow users ("Users") to submit, post, upload, display, or otherwise make available various types of content, including but not limited to profile details, order information, product data, images, comments, questions, and other content (collectively referred to as "User Content").
By submitting or making available any User Content through WADY's services, you hereby expressly grant to WADY a non-exclusive, royalty-free, fully paid-up, sublicensable, transferable, perpetual, irrevocable, and worldwide license to use, reproduce, modify, adapt, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and create derivative works from such User Content, including any name, likeness, and voice contained therein, in any manner and through any media now known or hereafter developed, for any purpose related to the operation, promotion, and improvement of the Service and WADY’s business.
By way of illustration, WADY may utilize your User Content to analyze market trends and generate aggregated summary reports based on your order activity.
You further grant each user of the Service a limited, non-exclusive license to access your User Content through the Service and to utilize, reproduce, distribute, display, and perform such User Content as permitted under the functionality of the Service and in accordance with this Agreement. For instance, Vendors’ product information may be made accessible to business clients such as Restaurant Owners.
Representations and Warranties Related to User Content:
By making User Content available, you represent and warrant that:
● You have secured all necessary rights, licenses, consents, and permissions to make such content available and to grant the licenses described above.
● You have obtained the written consent of every identifiable individual featured in the User Content, where applicable.
● The User Content does not and will not infringe any intellectual property rights, privacy rights, publicity rights, or any other legal or moral rights of any third party.
● The User Content is truthful and accurate to the best of your knowledge.
● You understand and agree that WADY acts solely as a passive conduit for the distribution of User Content and assumes no liability for such content, including but not limited to its legality, accuracy, or appropriateness.
3. Proprietary Rights
Except for User Content, all elements of the Service and the content therein, including but not limited to software, design, graphics, logos, illustrations, text, images, photographs, videos, audio, music, and data (collectively, “WADY Content”), are the sole and exclusive property of WADY LLC or its licensors. All associated intellectual property rights are reserved.
No license or right is granted to you by implication, estoppel, or otherwise under any intellectual property right of WADY or any third party, except as expressly provided in this Agreement. Any unauthorized use, reproduction, modification, or distribution of the WADY Content is strictly prohibited.
4. Risk of Loss
All products purchased through the WADY platform are delivered by or on behalf of the respective Vendor, unless otherwise expressly handled by WADY through its logistics services. Title and risk of loss of the products shall pass directly from the Vendor to the purchasing Restaurant Owner. WADY disclaims any liability associated with such risk of loss.
5. WADY Logistics Services
WADY may provide optional logistics and delivery coordination services (“WADY Logistics”) between Vendors and Restaurant Owners. When such services are engaged, the following terms shall apply:
5.1 Product Delivery
If the designated recipient is unavailable at the specified delivery address, the order shall not be redirected. The Restaurant Owner assumes all legal and financial responsibility for providing an accurate and valid delivery address.
5.2 Product Returns
Return policies are governed solely by the individual Vendor’s terms. WADY is not liable for any disputes or claims arising from such return policies.WADY LLC shall not be held responsible or liable for any losses, refunds, damages, or disputes arising from the return or quality of products delivered by Vendors, which are subject solely to the individual Vendor’s policies.
5.3 Payment Obligations
If prepayment is required by the Vendor for order fulfillment, the Customer agrees to reimburse WADY the corresponding amount upon delivery.
5.3.1 Payment Methods
Accepted payment methods include:
● Cash on Delivery (COD)
● Bank Transfer
5.4 Service Parameters
● Standard waiting time at pick-up/drop-off locations: 10 minutes
● Estimated delivery time within malls: 25 minutes
● Daily limit per account (same city): 5 deliveries
● Daily limit per account (cross-Qatar): 3 deliveries
● Each consecutive pick-up is treated as a separate delivery
● Same Qatar delivery pricing applies only if delivery occurs while the van is already operating in that Qatar for the same account
5.5 Additional Charges
● In-mall drop-off: QAR 25 (subject to approval)
● Time exceeded beyond the communicated delivery window: QAR 30 per 30 minutes (or part thereof)
● Deliveries outside business hours (9:00 AM – 7:00 PM): QAR 20 per additional hour
● Express deliveries requested with less than one week’s notice are subject to availability and:
○ Minimum order value for express delivery: QAR 50
5.6 Modifications to WADY Logistics
WADY reserves the right, upon thirty (30) days' notice, to modify or discontinue the WADY Logistics service or to adjust its pricing or usage limits. WADY may suspend or terminate access to WADY Logistics services at any time, with or without notice, including in response to violations of these Terms.
5.7 Payment Terms
Unless otherwise agreed in writing, all payments for WADY Logistics services are due fifteen (15) calendar days from the date of invoice.
5.8 Service Availability Disclaimer
WADY LLC shall make reasonable efforts to ensure the continuous availability and functionality of its logistics and digital platforms. However, WADY LLC does not guarantee uninterrupted access to the Services and disclaims all liability for any downtime, system errors, or service disruptions due to maintenance, upgrades, or unforeseen technical issues.
This version has been adapted for use by WADY LLC and rewritten using formal legal language suitable for contractual agreements. Let me know if you'd like it as a downloadable file or if you want it reviewed for compliance in a specific jurisdiction.
6. EMAIL AND TEXT MESSAGING
By using the Service to transmit email or SMS communications to other Users, you represent and warrant that you possess all necessary rights and authorizations to do so and that your use of the Service for such purposes complies with all applicable laws, regulations, and industry standards. This includes, but is not limited to, compliance with all notice, consent, and consumer choice requirements under applicable laws in the State of Qatar and elsewhere.
7. PRIVACY
WADY is committed to protecting your privacy. Our collection and use of personal data in connection with the Service is governed by our Privacy Notice, which you should review to understand our data practices.
8. SECURITY
WADY takes reasonable measures to safeguard the integrity and security of your personal information. However, you acknowledge that no security system is impenetrable and that we cannot guarantee that unauthorized third parties will not access your personal information for unlawful purposes. You provide such information at your own risk.
9. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless WADY, its affiliates, officers, directors, employees, agents, licensors, and representatives from and against any and all claims, liabilities, damages, losses, obligations, costs or expenses (including reasonable attorneys’ fees) arising out of or relating to: (i) your access to or use of the Service; (ii) your breach of any term of this Agreement; (iii) your violation of any third-party rights, including without limitation any intellectual property, privacy, or proprietary rights; (iv) your violation of any applicable law or regulation; (v) any content or data transmitted through your account; (vi) your willful misconduct; or (vii) any unauthorized use of your account credentials.
10. NO WARRANTY
The Service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. To the fullest extent permitted under applicable law, WADY disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. WADY makes no representations or warranties that the Service will be uninterrupted, error-free, or free of harmful components. You use the Service at your own risk.
WADY does not guarantee the accuracy, reliability, or completeness of any content accessed through the Service. Furthermore, WADY shall not be liable for any third-party products or services advertised through the Service or for any transactions entered into between Users and third-party vendors.
11. LIMITATION OF LIABILITY
To the fullest extent permitted under applicable law, WADY and its affiliates, directors, officers, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages, including but not limited to loss of profits, goodwill, data, or other intangible losses, arising from or related to your use of the Service.
WADY’s total liability to you for all claims arising under or related to this Agreement shall not exceed the amount paid by you to WADY for the Service in the twelve (12) months preceding the event giving rise to the claim or QAR 365.00 (three hundred sixty-five Qatari Riyals), whichever is greater.
This limitation applies to all causes of action, whether arising in contract, tort, negligence, strict liability, or otherwise, even if WADY has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by applicable law.
12. MOBILE APPLICATIONS
WADY may provide access to the Service through mobile software applications ("Mobile Applications"). To use these Mobile Applications, you must possess a compatible mobile device. WADY does not warrant that the Mobile Applications will be compatible with your device.
You may incur mobile data charges while using the Mobile Applications. You are solely responsible for such charges. WADY grants you a limited, non-exclusive, non-transferable, revocable license to use the Mobile Applications solely in connection with your WADY User Account and in accordance with the terms of this Agreement.
You agree not to (i) modify, disassemble, decompile, or reverse engineer the Mobile Applications, except as expressly permitted by applicable law; (ii) distribute, sublicense, lease, rent, or transfer the Mobile Applications to third parties; (iii) copy the Mobile Applications; (iv) bypass or interfere with security-related features; or (v) remove proprietary notices.
You acknowledge that WADY may release updated versions of the Mobile Applications and may automatically update the version you are using. You consent to such automatic updates. The Mobile Applications are licensed, not sold, and WADY retains all ownership and intellectual property rights.
Any transfer of rights not expressly authorized in this Agreement shall be void. All rights not expressly granted are reserved by WADY LLC.
13. GENERAL
13.1 Assignment.
This Agreement, along with any rights and licenses granted herein, may not be transferred or assigned by the User without the prior written consent of WADY LLC. Any purported assignment in violation of this clause shall be null and void. WADY LLC may freely assign or transfer this Agreement without restriction.
13.2 Notification Procedures and Amendments.
WADY LLC may provide notifications, whether required by law or otherwise, to the User via email, written notice, hard copy correspondence, or through the posting of such notice on WADY LLC's website or mobile application, at its sole discretion. WADY LLC reserves the exclusive right to determine the form and method of providing notifications to its Users, provided that Users may opt out of certain methods of notification as described in this Agreement. WADY LLC shall not be liable for any automatic filtering that may be applied to email notifications by the User or their network service provider. WADY LLC may, at its sole discretion, revise or update the terms of this Agreement periodically. In the event of any material modification to this Agreement, WADY LLC shall update the "last modified" date and notify Users accordingly. Continued use of the Services after any changes shall constitute acceptance of the revised terms. Should the User disagree with any updated or revised terms, the User must discontinue use of the Services immediately.
13.3 Entire Agreement and Severability.
This Agreement, including any supplemental terms or agreements entered into between the User and WADY LLC in connection with the Services, constitutes the entire agreement between the parties and supersedes all prior understandings. If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the enforceability of the remaining provisions. Notwithstanding the foregoing, in the event that the class action or jury trial waiver is found to be unenforceable, the arbitration agreement shall be deemed unenforceable in its entirety.
13.4 No Waiver.
No waiver of any provision of this Agreement shall be deemed a continuing waiver or a waiver of any other provision. The failure of WADY LLC to assert any right or enforce any provision under this Agreement shall not constitute a waiver of such right or provision.
13.5 Contact Information.
For any inquiries regarding this Agreement, the User may contact WADY LLC at: contact@wady.qa
13.6 Termination. (i) Either Party may terminate this Agreement by providing the other Party with thirty (30) days' prior written notice. (ii) Upon the expiration of the termination notice period, each Party shall immediately cease using the other Party's intellectual property, including but not limited to software and hardware, and shall return or irreversibly delete any such materials, certifying such deletion in writing. (iii) Any outstanding payments due under this Agreement shall be settled within fifteen (15) days of the invoice due date.
13.7 Dispute Resolution (Arbitration Clause)
Any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, interpretation, breach, or termination, shall be finally resolved by arbitration under the rules of the Qatar International Court and Dispute Resolution Centre (QICDRC). The seat of arbitration shall be Doha, Qatar, and the language of the proceedings shall be English. The decision rendered by the arbitrator(s) shall be final and binding upon the parties.
13.8 Force Majeure
Neither party shall be held liable for any failure or delay in performance under this Agreement if such failure or delay is caused by acts of God, war, government action, labor conditions, pandemics, earthquakes, fire, flood, or any other cause beyond the reasonable control of the affected party. Obligations so suspended shall be resumed as soon as reasonably possible after the cessation of the Force Majeure event
13.9 Governing Law
This Agreement shall be governed by and construed in accordance with the laws and regulations of the State of Qatar, without regard to its conflict of law rules.
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14. CONFIDENTIALITY
The User, including its employees, agents, and representatives, agrees not to directly or indirectly disclose any confidential or proprietary information of WADY LLC to any third party during the term of this Agreement and thereafter. A breach of this clause shall entitle WADY LLC to immediately terminate this Agreement for cause and pursue all legal remedies available under the laws of the State of Qatar.
14.1 Exclusions from Confidentiality Obligations.
The obligations under Clause 14 shall not apply to information which the receiving Party can demonstrate by documentary evidence:
14.1.1 Was already publicly available at the time of disclosure or subsequently becomes publicly known through no wrongful act of the receiving Party;
14.1.2 Was in the receiving Party's possession without restriction prior to the disclosure;
14.1.3 Is lawfully disclosed to the receiving Party by a third party without breach of any confidentiality obligation;
14.1.4 Is independently developed by the receiving Party without use of or reference to WADY LLC’s confidential information.
14.2 Legal Disclosure.
Nothing in this Agreement shall prevent the receiving Party from disclosing Confidential Information if required to do so by order of a competent court, applicable law, regulation, or governmental authority. Where lawful and practicable, the receiving Party shall provide prompt notice to WADY LLC prior to any such disclosure to allow WADY LLC to seek protective measures.
14.3 Equitable Relief.
The Parties agree that monetary damages may be inadequate to compensate WADY LLC for any breach of confidentiality. Accordingly, WADY LLC shall be entitled to seek injunctive relief and other equitable remedies for any actual or threatened breach without the requirement of proving special damages.
14.4 Definition of Confidential Information.
"Confidential Information" shall include, without limitation, all business methods, customer and supplier information, pricing structures, financial data, trade secrets, and any other proprietary or non-public information relating to the operations or business of WADY LLC.
15. LEGAL DOCUMENTS
The User hereby authorizes WADY LLC to share its legal documentation, including but not limited to Trade Licenses and Tax Registration Numbers (TRN), with relevant vendors or third parties for the purposes of establishing new commercial accounts or partnerships within the State of Qatar
Terms of Service
Effective Date: 21/4/2025
These Terms of Service (“Agreement”) constitute a legally binding agreement between you (“User”, “Customer”, “Restaurant Owner”, or “Vendor”) and WADY LLC, a limited liability company organized and existing under the laws of the State of Qatar (“WADY”, “we”, “us”, or “our”), governing your access to and use of our software platform, website, mobile applications, and related services (collectively, the “Service”).
By accessing or using the Service, or by clicking “I Agree” (or similar language), you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy, whether or not you are a registered user of the Service.
IMPORTANT NOTICE: THIS AGREEMENT INCLUDES A MANDATORY ARBITRATION CLAUSE AND CLASS ACTION WAIVER. BY ACCEPTING THIS AGREEMENT, YOU AGREE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR JURY TRIAL.
1. The WADY Service
WADY provides a digital platform enabling professionals in the foodservice and hospitality sector (“Restaurant Owners”) to communicate with and place purchase orders (“Orders”) to suppliers and distributors of foodservice products (“Vendors”). Vendors, in turn, receive and manage Orders via WADY’s software application. WADY may also provide express logistics services, where applicable, to facilitate the timely delivery of Orders.
1.1 Eligibility
This Agreement constitutes a binding contract between you and WADY. You may only use the Service if you are legally competent to form binding contracts under the applicable laws of the State of Qatar or your country of residence. The Service is not intended for use by individuals under the age of 18 or by those prohibited from using the Service under applicable law.
By using the Service, you represent and warrant that:
(a) you are at least 18 years of age;
(b) you possess the legal right and authority to enter into this Agreement; and
(c) your access and use of the Service is in compliance with all applicable laws and regulations.
1.2 Limited License
Subject to compliance with this Agreement, WADY grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for its intended purpose. All rights not expressly granted herein are reserved by WADY. WADY reserves the right to suspend or terminate your access at any time for any reason or no reason, at its sole discretion.
1.3 User Accounts
To access certain features of the Service, you must register for an account (“User Account”). You agree to provide accurate, complete, and up-to-date information during registration and to maintain such information thereafter. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your User Account.
If you are registering on behalf of a company or organization, you represent and warrant that you are authorized to bind that entity to this Agreement. In such cases, the term “you” refers to both you as an individual and the entity you represent.
You agree to notify WADY immediately upon becoming aware of any unauthorized use or breach of security related to your User Account. WADY is not liable for any loss or damage arising from your failure to comply with this provision.
1.4 Prohibited Activities
You shall not, directly or indirectly:
Use the Service for any unlawful purpose or in violation of any applicable local or international laws;
Access or use the Service for the purpose of copying, scraping, or aggregating content, including by using automated tools such as bots, spiders, or offline readers;
Introduce any viruses, malware, or other harmful code to the Service;
Attempt to breach or circumvent any security or authentication measures;
Impersonate any individual or entity or misrepresent your affiliation with any person or organization;
Interfere with or disrupt the proper functioning of the Service or attempt to gain unauthorized access to the systems or networks connected to the Service;
Use the Service for commercial solicitation without WADY’s express written consent.