For suppliers

Order Management System

Customer orders, organized before you accept them.

Name: Order Management System
Brand: Wady

Orders, customers and their data in one place. No commission.

Book a demo

All features

Screenshot: supplier dashboard, orders page

New order, ready to accept

One system

Orders

Customers

Data

A food warehouse aisle with boxes on the shelves

Your customers

Do my customers have to pay?

No. Your customers use it free, forever: they download the Wady B2B app or open order.wady.ai, and connect with you using your code or an invite link. They find their prices ready, and order from all their suppliers in one app.

See what your customers see

More than 100 businesses in Qatar use Wady, including Crave Holdings and OMC.

Restaurant

Cafe

Hotel

Catering

Orders

Customers

Data

Free forever

For the buyer, no fees and no contract.

One app

For all their suppliers, instead of a portal for each one.

5.0 rating

On the App Store.

Ready invite messages

WhatsApp, email and videos, you send them to your customers.

Why do my customers only order a few of my products? You have 1,000 products, and your customer knows 6 of them.

Why do my customers order only a few items? You have 1,000 products, and your customer knows 6 of them.

The problem isn't your team

Three channels
-
WhatsApp, email, calls

Orders come in from everywhere, and your team comes back from the market to write them down again.
One order
-
30 minutes

You read it, check the price and stock, write it down, and call if something's short. And if there's a mistake, it gets cancelled and ordered again.
Offers
-
Lost in the group chat

You send an offer on stock that's close to expiring, and it gets lost among the messages. You don't know who saw it, or who bought.
Pricing
-
A deal over the phone

The customer calls and asks for a lower price, and the price on the order ends up different from the invoice. And payment gets delayed.
Credit
-
End of the month

The customer orders all month without knowing how much credit they have left. At the end of the month their account gets closed, and the kitchen needs the delivery.
Customers
-
You find out late

A customer starts ordering less, and it only shows up in the end of month report. By then they've gone to someone else.

Features

What features does it have?

It works from any browser, on laptop or phone. And it doesn't need an ERP, you start from your product list in Excel.

Orders

Every order arrives structured. You decide before you accept.

Ordered 10 and you have 7? Adjust it before accepting.

The purchase order writes itself.

Your customer's branches, and their own terms, in one account.

Learn more →

Order from a restaurant

Waiting for your acceptance

Confirmed

Flour

With you 7

Butter

Sugar

Accept the order

Customer sees the confirmed order

Prices and catalogue

Your prices stay yours. Each customer has their own.

What does your customer see? You decide.

Same product, different prices

A code that expires, and a fast way to load your products

Learn more →

Catalogue visibilityPer customer

RRestaurant

Full, with price

CCafe

No price

HHotel

Private only

CCustomer

Blocked

Can't see anyone else's price

Credit and payment

Every customer's credit in view, before it becomes a problem.

Your customer's credit, branch by branch.

An alert before the limit hits.

Payment method and account, in your hands.

Learn more →

Restaurant Credit per branch

Updated

Branch

At the customerYour credit balance

Before the order

Customers and offers

Every customer, and where they stand with you.

Offers that land, with results you can see.

One account, one rep.

A special delivery term, for a specific customer.

Learn more →

Your customers

ActiveAt riskStopped ordering

Restaurant

Active

Cafe

Active

Restaurant

At risk

Cafe

Stopped ordering

Sales team

Each rep sees their own customers. Prices stay with you.

One account for the admin, one for each rep.

Each rep's customers, theirs alone.

The price is in the admin's hands, not the rep's.

Learn more →

Admin

Sees everything

RSales repTheir own account

RSales rep

Their own account

Sales rep account

Customer data

Every order becomes a number you can act on.

Three statuses, and you see the change.

Your customer's basket, order after order.

Their next order, and your offer results, in numbers.

Learn more →

Restaurant

Active

At risk

Active

At risk

Stopped ordering

ChangeActiveAt risk

Your customers' app

Your customers use it free, forever.

Your customer connects to you with your code.

Your catalogue, at their own price.

Delivery day and payment method, clear to them.

Learn more →

Wady B2Border.wady.ai

Supplier code

Or invite link

Link

Supplier

Linked

See all features

Your team

Does it replace my sales reps? No. It takes the writing off their hands, not the customer. Selling runs on trust, and the trust stays with your team.

Wady

About sales reps and the system

Admin

Sees everything

RSales repTheir own account

RSales rep

Their own account

Sales rep account

What stays yours

Is Wady a marketplace?

Not a marketplace

We don't put you on show for anyone, and we don't bring you new customers. We digitize the relationships you already have, and we don't compete with you over them.

No commission

There's no commission on any order. Ever.

The order and the money stay between you

Wady carries the order and keeps it organized. The supplier accepts it, delivers it and collects the money.

Your data is yours

We don't sell your data, and you export it whenever you want.

How to start

How do I get started?

Talk to us

We show you the system from your customers' side first, then from yours.

Send us your product list

From an Excel or CSV file. There are four ways to upload it, below.

We train someone from your team

One person from your team learns the system with us.

Start with a few customers

You start with a number of your customers, and we give you ready messages and videos to invite the rest.

Four ways to upload your products, and no ERP needed

Full Sync

Update Only

Price Only

Status Sync

Talk to us

Supplier savings calculator

How many hours does your team get back when customers order on Wady?

Every order placed in the Wady app reaches you clean: item, quantity and price. Your team reviews and confirms it in seconds instead of retyping it from WhatsApp and email. Change the numbers until they match your business.

Time your team gets back every month

Updates live

329hours

1.9full-time staff equivalent

13,163QAR of time value a month

42fewer typing errors a month

207,840QAR of value a year

Your numbers

Share of customers who move to the Wady app

The number that matters most. It starts at 40% because that is conservative. Everyone else keeps ordering the way they do today.

Number of customers

Orders per customer per week

Minutes per order today

min

From receiving and reading it to entering it in your system. Some suppliers told us one order takes 30 to 40 minutes.

Minutes to review a Wady order

min

The order arrives ready. Your team only reviews and confirms it.

Cost of one staff hour (QAR)

QAR

Share of orders with an error today

Cost of one error (QAR)

QAR

How we calculate it

Orders a month = customers × orders per week × 4.33
Orders that move to Wady = orders a month × share of customers who move
Hours back = orders moved × (minutes per order today − minutes to review a Wady order) ÷ 60
Time value = hours × cost of a staff hour. One full-time person = 176 hours a month
Fewer errors = orders moved × error rate, valued at count × cost per error
Monthly value = time value + error value. Yearly = monthly × 12

Worked example with the starting numbers: 400 customers × 3 orders a week = 5,196 orders a month. If 40% move to Wady, that is 2,078 orders. Each drops from 10 minutes to half a minute, so your team gets back 329 hours a month, about 2 full-time people, worth QAR 13,163 in time and QAR 4,157 in errors, QAR 17,320 a month in total.

What this calculator does not assume: Wady does not read WhatsApp or email messages or enter them into your system. The savings come only from customers who order in the Wady app, which is free for them. There is no commission on your orders, and pricing depends on your needs. These are estimates from your own numbers, not guaranteed results.

Want to run it on your real numbers?

Talk to us and we will walk through it with your customers and orders.

wecare@thewady.com+974 7000 7658

Before you start

Supplier questions

Still have a question?

WhatsApp us

Can competitors see my prices?

No. Prices are set per customer, and no customer sees another's price. And you choose what each customer sees: the catalogue with price, without price, private only, or blocked. Anyone who wants to connect with you needs your code, and the code expires after three days.

Can competitors see my prices?

Will you bring me new customers?

No, that's not what we do. We digitize the relationships you already have, and make your current customers order more, and more easily.

Do I need an ERP?

No. You start from your product file in Excel or CSV, and the system runs on its own.

Do I need an ERP?

No. You start from your product file in Excel or CSV, and the system runs on its own.

My customer isn't on Wady yet?

That's fine. You send them your code or an invite link, they sign up for free and connect with you. And we give you ready WhatsApp messages, emails and videos to help them along.

We already have our own order portal.

We don't want to replace it. Your customer isn't going to open twenty portals for twenty suppliers, and Wady is the place they order from their other suppliers. It's better to be where they already order.